FAQs

1. What is the processing time for orders?

  • Orders are typically processed within 1-3 business days, excluding weekends and holidays. You will receive an email confirmation once your order has been shipped.

2. Do you offer worldwide shipping?

  • Yes, we offer worldwide shipping. Delivery times and shipping costs vary depending on your location and the shipping method selected at checkout.

3. How can I track my order?

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

4. What if my package is lost or damaged?

  • If your package is lost or stolen, please contact the shipping carrier directly. For items that arrive damaged, contact us within 7 days of receipt with your order number and photos of the damage, and we will assist you.

5. What is your return policy?

  • We accept returns within 30 days of purchase. Customers are responsible for return shipping costs unless the item is defective or incorrect. Refunds are processed within 5-7 business days after we receive the returned item. Please note that original shipping costs are non-refundable.

6. How do I know which size to order?

  • Please refer to our sizing guide available on each product page. If you're unsure, feel free to reach out to our customer service team for assistance.

7. Do you offer any discounts or promotions?

  • Yes, we frequently offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals, or check our website's homepage for current offers.

8. What payment methods do you accept?

  • We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.

9. Can I change or cancel my order after it has been placed?

  • Orders can be changed or canceled if they haven’t been processed yet. Please contact us as soon as possible if you need to make any changes.

10. How can I contact customer service?

  • You can reach our customer service team through our contact us page. We’re here to help with any questions or concerns.